Customer Service Office

Where to Find Us
  • 225 Shoreway Road
  • San Carlos, CA 94070
  • (650) 595-3900
Location Map

Our Hours
    • Please be advised: Our Customer Service and Administrative Office is currently closed to the public to ensure the safety of our employees.

General Manager:
Mike Kelly

Bill Drop-Off
In following local and statewide public health instructions, we encourage customers to pay their bills using online bill pay, pay by phone, or by mailing in bills. However, if you are unable to mail or submit payments online, our office on Shoreway Rd has a mail slot available for customers who wish to make use of this option. Drop payments, preferably in an envelope, through the mail slot at our front door.  As a courtesy, Customer Service Representative will contact customers within 1-2 business days to verify that the payment has been applied to your account.

Please contact our Customer Service team with urgent questions about bill payment.

SERVICES OFFERED
  • Customer Service Office
    Customer Service Office

    The customer service offices are available to pay your bill in person, speak to a Customer Service Representative, or simply meet our team.