Recology Bill Pay

Save time and resources by signing up for auto pay
or by submitting a one-time payment.


Enroll in E-BillPay One-time Payment

More Information Contact

To pay your Recology statement by phone, please call xxx-xxx-xxxx, and have your account number ready.


Online Bill Pay FAQs

General

Once you've enrolled in and logged on to E-BillPay, you can make payments, view payment history, add customer and payment accounts, and correspond with our customer service department by e-mail. Payments can be made from your bank account or from your credit card.
Yes! E-BillPay does not charge any fees for the web service.
Yes!

Enroll

To speed your enrollment, have your paper bill, banking and/or credit card information, and an email address available. You will be asked to create a User ID and a password. Many people choose the same User ID for many applications on the Web, but, whatever you decide upon, you must remember it exactly (it is case sensitive). You may even want to use your email address as your User ID. For your password, use a combination of letters (lower and upper case) and numbers for the greatest security. Enrollment will take just a few minutes.
Yes. For your security, E-BillPay automatically signs you out of a session if you are inactive for 20 minutes. However, if you have your enrollment information ready, enrollment only takes a few minutes and the session will not time out.
Your User ID and password are active immediately following enrollment.
Once you've logged in to E-BillPay, click "My Profile" in the top banner menu, and then click "My Accounts."
No. Once you've enrolled in E-BillPay, we will send you an email notification when a bill is available to be paid through E-BillPay.
Contact our customer service department. Click "Customer Care" in the navigation menu at the top of the page.
Once you've logged in to E-BillPay, on the Home page click "My Payment Accounts". You can then Edit information about existing payment accounts, Add a new account, or Delete an account.
Once you've logged in to E-BillPay, to change your name, phone number, or email address, click "My Profile" in the top banner menu.
 


Security

E-BillPay uses several methods to ensure that your information is secure: User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information. SSL: E-BillPay uses SSL (secure socket layers), which ensures that your connection and information are secure from outside inspection. Encryption: E-BillPay uses 128-bit encryption to make your information unreadable as it passes over the Internet. Automatic Sign Out: E-BillPay automatically signs you out of a session if you are inactive for 20 minutes.
User ID: If you forget your User ID please call our customer service department. Password: If you forget your password, go to the Log-On page and click "Forgot password?". Enter your User ID and your password will be emailed to the email address you provided during enrollment.
Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While we use numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc. For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.
Passwords may be changed from the initial login page prior to logging on. If you are logged in to E-BillPay, you must log out to change your password.
 

Payment

Bank Accounts: Checking and Savings accounts Credit Card Accounts: MasterCard and Visa
Once you've logged in to E-BillPay, you will see a summary of your current bills on the Home page. You can then click "View" to see the details of each bill, or you can simply click "Pay". Select the amount you want to pay, the date you want payment to occur; the payment account from which to pay, and you're done.
How do I set up a Once you've logged in to E-BillPay, click "My Recurring Payments" on the Home page, and then click "Add Recurring Payment". Once you set up a recurring payment, future payments will be made automatically from the payment account you specify. scheduled, automatic payment?
You can set up one recurring payment for each customer account you include in your E-BillPay enrollment.
For Payments Made From Bank Accounts: Once you've logged in to E-BillPay, to initiate the online payment process you must select a payment date. This is the date your payment process will begin. For your convenience, E-BillPay will alert you to the next available day you may make a payment, "Same Day" payments can only be made before 1pm Eastern Time on business days. If you try to schedule a payment for "today" but it is after 1pm Eastern Time or on a non-business day, E-BillPay will alert you to schedule your payment for the next available business day. E-BillPay will routinely credit your customer account on the business day following the payment date (See the chart below for a complete schedule). Your payment may be withdrawn from your bank account on or after your payment date. Please initiate payments to allow sufficient processing time before your payment due date. For Payments Made From Credit Cards: A credit card payment is a "real-time" transaction, meaning that the payment process will begin immediately after you enter your card number and click "submit". A credit card payment must be made on or before the due date shown on your bill. A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your customer account on the following business day. A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your customer account within two business days. Please initiate payments to allow sufficient processing time before your payment due date. Timing of Bank Account Payments:
If you schedule your Bank Account payment for... E-BillPay will credit your customer account on...
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday The following Monday
Saturday N/A see note below
Sunday N/A see note below
If you try to schedule a bank account payment after 1 pm Eastern Time or on a non- business day, E-BillPay will alert you to schedule your payment for the next available business day. Timing of Credit Card Payments:
If you schedule your Bank Account payment for... E-BillPay will credit your customer account on...
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday The following Monday
Saturday The following Tuesday
Sunday The following Tuesday
  • Holidays (Based on the Federal Reserve calendar): New Year's Day
  • Birthday of Martin Luther King Jr.
  • Washington's Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
Log in to your E-BillPay account and click the "Check Status" link in the "Payment Status" field on your home page. The first record of the "Status" field of the "Payment Details" page will say APPROVED if your payment has been processed.
Before the scheduled payment date, your history page will show the payment as "Scheduled". When the scheduled payment is submitted to the payment processor your history page will show the payment as "Pending". After the response is received, your history page will show the payment as "Approved" or "Rejected". E-BillPay will display payment history for up to 6 months.
You can pay your balance in full at any time from your bank or credit card account. You may not extend the payment due date. Helpful Hint: Always schedule your payments to occur no later than your due date. NOTE: Payment is due on the same date as paper bills.
You may cancel a payment as long as its Payment Status is "Scheduled". Payments whose status is "Pending" or "Approved" cannot be cancelled.
Once you've logged in to E-BillPay, click "My Recurring Payments" on the Home page, and then click "Edit" to change payment information, or click "Delete" to cancel all future automatic payments.
Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to deleting the customer account from your enrollment.
Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.