Recology announced today that it is notifying additional individuals following its inquiry into a recent cyber incident. The notifications are expected to continue as the inquiry winds down. 

On November 2, 2023, Recology discovered unusual activity on its computer network.  Upon identifying the issue, Recology promptly began an internal inquiry, took steps to secure its systems, and notified law enforcement and several local officials and regulators in select jurisdictions to address questions and concerns. Recology also engaged a forensic security firm to review and confirm the security of its computer systems. 

Recology previously identified and notified a group of individuals whose information may have been accessed as part of the incident.  Recology has subsequently identified additional individuals whose information may have been accessed.  The information at issue differs for each individual but may include their name, address, date of birth, Social Security number, driver’s license number and financial account number. 

Recology is sending written notifications to potentially involved individuals for whom it has contact information and is offering complimentary identity theft protection services for those individuals whose Social Security numbers and/or driver’s license numbers were involved in the incident. 

Involved individuals should refer to the notice they will receive in the mail regarding steps they can take to protect themselves, should they feel the need to do so. Recology has no reason to believe that any personal information has been misused as a result of this incident for the purpose of committing fraud or identity theft, but as a precautionary measure, individuals should remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and monitoring credit reports closely.  If individuals detect any suspicious activity on an account, they should promptly notify the financial institution or company with which the account is maintained. They should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities, including the police and their state’s attorney general.   

Involved individuals may also wish to review the tips provided by the Federal Trade Commission (“FTC”) on fraud alerts, security/credit freezes and steps that they can take to avoid identity theft.  For more information and to contact the FTC, please visit or call 1-877-ID-THEFT (1-877-438-4338).  Affected individuals may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.   

Individuals may obtain a free copy of their credit report once every 12 months from each of the three national credit reporting agencies by visiting, by calling toll-free 1-877-322-8228, or by completing an Annual Credit Report Request Form and mailing it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348.  

Contact information for the three national credit reporting agencies for general inquiries is as follows: 



P.O. Box 740241 

Atlanta, GA 30374 



P.O. Box 2002  

Allen, TX 75013 



P.O. Box 2000 

Chester, PA 19016 

Those with questions about the incident can contact a toll-free inquiry line at 888-721-8108 between 6 AM and 6 PM Pacific Time, Monday through Friday.