Coming soon, payment processing and account management will be managed by our new online Customer Account Portal. Pay your bill, view your service calendar, access statements, and more all in one place! 

In the meantime, please continue to pay your current bills the same way you do today via Pay My Bill. 

Questions? Contact us. 

Frequently Asked Questions

What is the new Customer Account Portal?

The new Customer Account Portal is a new online billing system that makes it easier to manage your Recology account. Pay your bill, view your service calendar, sign up for autopay or paperless billing, and access your account details—all in one place.
When will I be able to access the new portal?

You’ll be able to access the portal once you receive your next bill. This bill will include the Invoice Number and Account Number you need to create an account or make a guest payment.
Can I still pay my bill using the current system?

Yes! Continue to make payments via Pay My Bill until your next bill arrives. After that, payments will be made through the new Customer Account Portal. 
Will I receive anything in the mail when it’s time to switch?

Yes, you will. Your next bill will include step-by-step instructions on how to sign up for the portal, enroll in autopay, and go paperless.
Will my Recology service change?

You will not experience any changes in service. Your waste collection and recycling services will remain the same unless you contact us to request a change.  
Will I need to re-enroll in paperless billing or autopay?  

Yes. Once you sign up for the new portal, you’ll need to re-enroll in both autopay and paperless billing. Step-by-step instructions will be included with your next bill.  
Who can I contact if I have questions in the meantime?

If you have questions, please reach out to your local Recology Customer Service team. We’re happy to help! 
What payment methods are accepted? 

You can pay your Recology bill with major debit/credit cards or from checking/savings accounts.  Customers can also continue to pay in person or by mailing in a check.