Attention, Des Moines residents!
We were unable to collect a portion of yard waste and a portion of recycle on Wednesday, 11/8. If you typically receive service on this day, please leave your cart(s) at the curb to be collected on Thursday, 11/9.
We apologize for any inconvenience. Please be assured, we are doing everything possible to service all of our customers as quickly as possible.
Our automated system for providing communication to customers about service delays is temporarily down and we are working to solve it as soon as possible.
If you have any questions, please do not hesitate to reach out to our Customer Service team through the contacts listed below. Please note that our system challenges at this time are also causing our Customer Service team to temporarily have limited access to account information.
We appreciate your patience as we work to correct this and ensure that you receive service.
Recology Des Moines Customer Service:
Email: [email protected]