Dear Recology King County Customers,
Recology recently experienced a cybersecurity incident which caused some of our systems and applications to be temporarily unavailable. Because of this outage, you may have experienced a delay in billing.
Customers who are billed quarterly will be billed December 15th for their October, November, and December service.
Customers who are billed monthly will receive their October invoice on December 15th and their November invoice on December 31st. Billing for December service will take place in mid-January.
Customers will still have the full 30-day window to make their payment. If you currently use autopay, your payment will process on December 25th for invoices issued on December 15th.
All customers can make payments through their usual preferred method. We encourage you to take advantage of our secure online bill pay site at Recology.com/bill-pay to make a payment or set up automatic payments.
On behalf of all Recology employee-owners, we sincerely apologize for this delay and any inconvenience it may cause. We thank you for your patience and understanding as we navigate these technical difficulties.
Wishing you and yours a safe and happy holiday season,
The Employee-Owners of Recology King County
Recology Carnation Customer Service
Phone: 425.844.1900
Email: Carnation@Recology.com