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Customer Service Office

Where to Find Us
  • 1351 Pacheco Pass Highway
  • Gilroy, CA 95020
  • 408.842.3358
Location Map

Our Hours
    • Monday- Friday
    • 8 AM – 5 PM
    • Holiday Schedule
    • For holiday hours and service interruptions, please view our holiday schedule.

Recology South Valley offers organics, recycling, and garbage collection and disposal services to residential and commercial customers in the City of Gilroy and City of Morgan Hill.

Payment Options

Option 1: E-bill pay-Electronic Pay

If you enroll for electronic billing, you will not receive a paper bill.

Make a one-time payment or enroll for recurring payments online, using your debit card, credit card, or checking account on our Recology Bill Pay page.

Option 2: Pay by phone

Pay your bill with a debit card, credit card, or checking account. No fees, no wait time. Call 669.205.9189 and have your account number available.

Option 3: Pay by mail

Mail in your payment with your remittance stub to the payment address on your statement. If you do not have your remittance stub, please make sure to note your full 9-digit account number on your check, otherwise, there could be a delay in receiving payment if not mailed with the remittance stub.

Mail to: Recology South Bay Group, PO Box 848268, Los Angeles, CA 90084-8268

Option 4: Pay in person or drop-off payment

Our Customer Service office is open to the public.  We accept cash, credit card, and check payments at our office. The Gilroy office also has a drop box available for customers who wish to drop off their check or money order (payment box is located to the right of the front door).

Please contact our Customer Service team with questions about bill payment.

Available Goods and Services

Customer Service Office Icon
Customer Service Office

The customer service offices are available to pay your bill in person, speak to a Customer Service Representative, or simply meet our team.

Contact us by Email