Billing Inquiries:

The customer has 30 days from the date of this invoice to dispute any charges contained within. After this period, the invoice and all charges will be considered undisputed and collectable. A nonrefundable $25 fee will be charged on all returned items.

To ensure that there is no disruption of service, all payments will be applied to the oldest outstanding invoice first, regardless of the payment remit provided with the payment.

Past Due Accounts:

Recology reserves the right to suspend services and retrieve containers from customers with past due balances. Recology is authorized to collect on past due accounts, which may include the use of a third-party collections agency and assessing late fees and or Liens. Recology may report past due or suspended customer accounts to the appropriate city/county for code enforcement or contract compliance purposes. If Recology suspends your service due to a past due balance and you wish to reinstate service, a reinstatement fee may apply.

Privacy:

Recology collects information from customers to operate and manage our business and provide products and services. To learn more about how we handle your personal information and your rights under California law, please review our CCPA privacy policy or contact Customer Service.

Disclaimer:

Recology is not responsible for the loss of articles placed in or near containers or for any loss or damage caused by containers while in customers’ possession.