FAQ

HOW CAN WE HELP?

Find the answers to some of our most commonly asked questions by selecting a category below.

If you’re unable to locate an answer, contact us and we’ll be happy to help.

ANSWERS ABOUT CARTS & COLLECTION

Yes; Recology companies provide special services to residents who are physically unable to set their bins near the curb for collection. Please call your Recology company for assistance.

Recycling, Food & Yard Waste and Garbage Posters

Click on the posters below to download a printable version.

Food Waste
Recycling
Garbage
Burian_Foodwaste_ThumbFood & Yard Waste Guide


Burian_Recycle_ThumbRecycling Guide


Burian_Garbage_Thumb1Garbage Guide


Free Special Item Recycling (outside cart)

Recology CleanScapes also offers a curbside Special Item Recycling program for items that that are not accepted inside your recycling container and are hard to properly dispose of otherwise. Special Recycling Items include: small electronics & appliances, Styrofoam blocks, compact fluorescent light bulbs and fluorescent tubes, household batteries, and used motor oil. Items require special preparation and/or a scheduled collection.

Business, Apartment and Condo Customers
Bill payers: Login to your account to view your collection calendar and determine your collection day.
Tenants: Contact your Property Manager or call customer service for this information at 206.767.3322.

Residential Customers
Please have your carts at the curb and ready for pick up by 7am on your collection day. Click on the appropriate area of the map below to determine your collection day. You can also login to view your complete account information.

  • Garbage and food & yard waste is collected every week on your collection day. Recycling is collected every-other-week on your garbage collection day.

 

 

View Larger Map

Service Alerts and Weather Delays

If extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or food & yard waste, Recology CleanScapes will try to collect materials on the first day that regular service resumes. At that time, Recology CleanScapes will pick up, at no charge, all extra materials equal to what would have been collected on the missed collection day(s). Please check the front page of this website for live collection information on bad weather days.

Request a Vacation Hold

To temporarily stop service, submit a Request a Vacation Hold form or call Customer Service at 206.767.3322. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.

Holiday Collection Schedule

Recology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day.

If your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving. If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.

This year, Christmas and New Year’s Day fall on a Sunday.  Thus, all subsequent collections will not be affected by the holiday. Please check the Service Update box on the right-hand side of this page for current collection information.

ANSWERS ABOUT COMPOSTING

ANSWERS ABOUT FOOD & YARD WASTE

Tips & Guidelines

Did you know food scraps, uncoated food-soiled paper, and yard waste can be composted into a nutrient-rich soil amendment? Finished compost creates a valuable product used in parks and gardens. Approximately 30% of all material that ends up in the landfill could have been composted instead. When you keep food scraps, food-soiled paper and yard waste separate from your garbage, you extend the life of our landfills and conserve resources.

Food & yard waste collection is included with your residential garbage subscription at no additional cost! Food & yard waste is collected weekly on the same day as your garbage collection. To sign up for service, submit a Modify Service Form or call Recology CleanScapes at 206.767.3322.

View Residential Rates.

Materials Collected

Put these types of materials in your food & yard waste cart:

Food scraps

      • Fruits, vegetables
      • Bread, pasta, grains
      • Eggshells, nutshells
      • Fish, meat, dairy
      • Shells, bones
      • Coffee grounds and  filters
      • Tea bags

Food-soiled paper

      • Paper towels and napkins
      • Uncoated paper plates and cups
      • Uncoated paper take-out cartons
      • Pizza delivery boxes
      • Paper bags containing food scraps
      • Shredded paper

Yard debris

      • Grass clippings
      • Leaves, twigs
      • Weeds
      • Houseplants
      • Branches (under 4′ long, 4″ wide)

 

DO NOT place these items in your food & yard waste cart:
      • Glass

      • Animal or human waste
      • Pet litter
      • Diapers
      • Plastic
      • StyrofoamTM
      • Foil

      • Hazardous waste

      • Soil
      • Rocks
      • Stumps/limbs (over 4′ long, 4″ wide)
      • Lumber or fencing
      • Painted or treated wood
      • Metal

Download the Food & Yard Waste Poster

English

Español

 

Watch the Kitchen Composting 101 video below for tips.

ANSWERS ABOUT HAZARDOUS WASTE

CURBSIDE

Recology CleanScapes offers a curbside Special Item Recycling program for the
following household hazardous waste items:

  • Fluorescent tubes & bulbs
  • Household batteries
  • Used motor oil
  • Used cooking oil

Learn more about Special Item Recycling.

DROP OFF

Unwanted household hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233).

For comprehensive hazardous waste disposal information, call King County’s Local Hazardous Waste Management Program at 206-296-4692 or visit www.HazWasteHelp.org. Download the Small Business Hazardous Waste Disposal flyer.

 

Batteries

Recology CleanScapes offers free curbside collection of button, alkaline, and rechargeable batteries for Burien single-family & multi-family residential customers.

Curbside Battery Collection
Put household batteries inside a tightly sealed plastic bag, and place on top of your closed recycling cart on collection day. Please place rechargeable batteries in a separate sealed plastic bag.

Apartment Battery Collection
Apartment and condominium owners must call or submit a Special Recycling Item Request to arrange for collection. Service must be requested by the bill payer on record. Please DO NOT set batteries next to carts or containers.

Property Managers: Establish a centrally located collection container at your property – a lobby, multi-use room, mail room or clubhouse – for residents to place their bagged batteries.

Please note: Motor vehicle/marine batteries are NOT accepted in your curbside recycling. Most battery retailers and auto repair shops accept auto batteries for recycling.

Drop Off
Burien residential customers may also drop off household batteries at The Recology Store Highline.

Recology CleanScapes offers free curbside collection of used cooking oil and kitchen grease for single-family and multi-family customers in Burien.

Cooking Oil

Schedule a Special Item Recycling Collection.

  • Seal in clear, clean screw-top plastic jugs.
  • Place your oil containers next to your recycling cart on collection day; label them with your name and address.
  • Oil/grease must be free of contaminants (no large solids).
  • Limit: 3 gallons per collection, 10 gallons per year.

Apartment and condominium owners: collections must be requested by the bill payer on record. Please DO NOT set cooking oil/grease next to carts or containers.

Drop off
Burien residential customers may also drop off used cooking oil at The Recology Store in Highline.

Medications

Unused medicines are accepted in the garbage, however there are better ways to dispose of them.

Medicines flushed down the toilet add unwanted contaminants to surface water bodies and marine habitats. Medicines put in your garbage could be found and accidentally consumed by children or pets, or resold illegally.

Drop off
Controlled substances can be dropped off at Burien Police Station located at 14605 Ave SW during business hours. For additional drop-off centers, visit the Take Back Your Meds website or call 425-388-3199.

Paint

  • Please follow these instructions when disposing of latex paint cans:
      • Metal cans or plastic buckets containing latex paint must be dried out and then put in the garbage. Cans or buckets containing wet paint are NOT allowed in the garbage.
      • To dry out small amounts of latex paint (less than 1-inch), leave the lid off for several days until the contents are dry.
      • To dry out larger amounts of latex paint or to dry it quickly, mix 50/50 with kitty litter or a commercial paint hardener such as “Waste Away.” Allow the mixture to dry in the can.
      • Put dried out paint cans in your garbage with the lid off so drivers can see that the can contains only dried paint.

Please follow these instructions when disposing of oil-based paint cans:

Fluorescent lights contain small amounts of hazardous substances and must be recycled separately from all other recyclables. Please DO NOT put them inside your recycling cart.

We offer free curbside collection of compact fluorescent tubes and bulbs (CFLs) for single-family residential customers in Burien.

Single-family Residential Customers:

  • Schedule a Special Item Recycling Collection.
  • Wrap tubes in several layers of newspaper, secure with tape.
  • Put bulbs in plastic bag tied closed (or Ziploc® style bag).
  • Set bulbs on top of recycle cart (not inside).
  • Place well-wrapped tubes next to your recycling cart. Tubes longer than 4 feet will not be collected.
  • Limit: 2 tubes/bulbs per collection, 10 tubes/bulbs per year.

Drop off
Burien residential customers may also drop off fluorescent tubes and CFL bulbs at The Recology Store in Highline.

LightCycle
Additionally, LightRecycle Washington is a program that allows individuals and businesses in Washington to recycle up to 10 mercury-containing lights per day for FREE. You can recycle straight and curved fluorescent tubes, compact fluorescent lamps (CFLs) and High Intensity Discharge Lights (HIDs) at authorized LightRecycle collection sites. Visit LightRecycle.org to find a collection site near you.

Putting loose sharps into the garbage is a health risk for solid waste workers. The best ways to dispose of sharps generated in the home is through a local pharmacy, a mail-in program, at your doctor’s office, or at a designated drop-off location.

Sharps

King County information is available at King County Local Hazardous Waste Management Program website or by calling the King County Household Hazards line at 206-296-4692; or by emailing haz.waste@kingcounty.gov.

If the options above are not available, syringes may be disposed of in the garbage if placed in puncture resistant container such as a number two (2) PET pop bottle, with a tight fitting or taped lid and labeled “SHARPS, DO NOT RECYCLE.”

Contact your local pharmacy and ask about their “sharps” collection services. Many Bartell Drugs stores offer sharps disposal containers and will dispose of sharps/needles for a fee. Contact your local Bartell Drugs store for more information.

Purchase a postage paid, mail-in container. For more information on where to purchase, search for “sharps mail in programs” on your computer, ask your doctor, or contact the following companies:

BioMedical Waste Solutions
www.biomedicalwastesolutions.com
1-877-974-1300

GRP & Associates, Inc
www.sharpsdisposal.com
1-800-207-0976

Medasend
www.medasend.com
1-800-200-3581

Source: King County Local Hazardous Waste Management Program

Motor Oil

Recology CleanScapes will collect empty, small, disposable, camping-style propane cylinders or cans when pick up is requested. Please schedule a Special Recycling Item Collection or call 206.767.3322 to request collection.

We do not accept large propane tanks. If you have refillable propane tanks for your barbeque, make sure to reuse them or drop them off at a certified take-back facility. You can find local facilities by searching online.

Unwanted household hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information download the King County Hazardous Waste Disposal Flyer or call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233). Please visit the Local Hazardous Waste Management Program.

ANSWERS ABOUT MY ACCOUNT

As of June 1, 2014, Recology CleanScapes is Burien’s new garbage, recycling, and food & yard waste collection provider. If you are setting up service for the first time, information about services and rates can be found on the Services tab above. You may sign up for service or change your container size by calling Customer Service at 206.767.3322 or by submitting the appropriate form:

You can create a Recology CleanScapes online account to view electronic invoices, make electronic payments, and view your account information and pickup schedule. To create an online account, you will need your Recology CleanScapes customer account number and the phone number we have on file for your account. This information will be included with the Service Guide you receive in May. Please call customer service at 206.767.3322 if you need this information.

Once you have this information, follow these simple steps to set up your online account:

1. Navigate to Pay My Bill.

2. Select “Login: City of Burien customers.”

3. Register your account:
If you have not registered for a username and password, click on “Click here to register.” Fill in your information and at the bottom of the registration form, enter the phone number associated with your account. If you need to update the phone number, call 206.767.3322. When you have completed the form, click “Register.”

4. Check your email:
An email containing a link to confirm registration will be sent to your email address. Follow the instructions in the email to confirm your registration.

5. Login:
You can now return to the login page and use your newly registered username and password to login to your account.

Payment Options

    • Pay by e-Check.
    • Pay by credit or debit card.
    • Pay by automatic deduction from your checking or savings account.
    • Pay by check.

Pay by e-Check or credit card online or by phone:
Call 206.767.3322 or visit our online payment center to pay with a check or with a credit/debit card. You will be asked to provide the following account information, which is indicated on your invoice: Recology CleanScapes customer number, invoice number, method of payment and payment amount. Your transaction will be securely processed.

Pay Bill Online.

Pay by automatic deduction:
Automatic payment makes paying your bill easy. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Your bill will be paid by automatic deduction from your bank account on the 20th of the month or the first business day following the 20th.

To sign up for this service, download and submit the request for automatic deduction payment form. Requests received by the 20th of the month will take effect on your next bill.

Pay by check:
Mail your check and invoice payment stub to:
Recology CleanScapes
P.O. Box 34260
Seattle, WA 98124-1260

Processing of payments mailed to any other address will be delayed. By sending a check as payment, you authorize Recology CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check.  This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check. For further information about this check conversion process, please visit www.electronicpayments.org or call our Customer Service at 206.767.3322.

Billing Options
You can receive your bill through regular mail or you can sign up for paperless billing.

  • If you sign up for paperless billing, you will be notified via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using an e-Check or credit card.

Additional Information About Your Account:
Past Due Accounts:
An account is past due if payment is not posted by the end of the billing period. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment. There is a $10 container redelivery fee to resume service. In order to resume services on a delinquent account, all charges must be paid in full. You may be required to make a prepayment.

Returned Payments:  If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $20.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes: If you have questions and/or disputes about your bill or service, please call Recology CleanScapes Customer Service at 206.767.3322 to speak with a representative.

Taxes and Surcharges: Your Recology CleanScapes bill includes all required taxes and surcharges.

Taxes on your garbage bill consist of:

  • Washington State Refuse Tax – 3.6%
    These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
  • City Utility Tax – 6%
    Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
  • King County Hazardous Waste Fee
    $1.46/mo for small volume generators (≤ 0.48 cu. yards – cart or can)
    $12.01/mo for medium volume generators (0.48 to < 10 cu. yds – dumpster)
    $46.15/mo for large volume generators (≥ 10 cu. yds – roll-off container)
    This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

Other Questions: For questions or comments about your service, please email us at burien@recology.com or call Customer Service at 206.767.3322.

Taxes on your garbage bill consist of:

  • Washington State Refuse Tax – 3.6%
    These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
  • City Utility Tax – 6%
    Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
  • King County Hazardous Waste Fee
    $1.46/mo for small volume generators (≤ 0.48 cu. yards – cart or can)
    $12.01/mo for medium volume generators (0.48 to < 10 cu. yds – dumpster)
    $46.15/mo for large volume generators (≥ 10 cu. yds – roll-off container)
    This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

 

Our Waste Zero Team is here for you!  Visit our business services page to connect with a Waste Zero Specialist who will train your staff or tenants, provide signage and resources, and place containers for convenience.

Burien customers may select from several different garbage container sizes and save money by recycling and composting more.

View full list of Burien rates.

Need a large container?  Learn more about drop box services.

ANSWERS ABOUT RECYCLING

Recyclable Materials List

If you can’t reduce, recycle!
If you have more materials to recycle than will fit in your cart, put them in a cardboard box (2′ x 2′ x 2′ or smaller) next to your cart.

The following materials are accepted in your recycling cart. All containers must be clean and empty. 

Paper:
    • Cardboard
    • Office paper including windowed envelopes, color paper, file folders and post-it notes
    • Mail, magazines, mixed paper
    • Newspaper
    • Paper bags
    • Paper cups
    • Phone books & paperback books
    • Shredded paper
    • Wrapping paper (non-metalic)
    • Paper cartons
    • Juice boxes, Tetra Paks & aseptic containers
    • Milk and soy milk cartons
    • Paper or frozen food boxes
Plastic:
    • Bottles (all colors and numbers) including hard plastic bottles such as Nalgene® water bottles
    • Food containers and trays
    • Clear or colored plastic milk jugs
    • Dairy tubs
    • Pill bottles (no prescription vials)
    • Plastic cups
    • Lids (3 inches or wider)
    • Plastic plant pots
    • Plastic buckets
    • Plastic bags (shopping, newspaper and dry-cleaning bags when bagged together)
    • PVC pipe (white only)
    • Household rigid plastic items such as furniture, and laundry baskets

Metal:
    • Aluminum cans
    • Aluminum foil & pie tins (clean)
    • Tin cans
    • Ferrous scrap metal
    • Other scrap metals (less than 2’ x 2’ x 2’)

Glass:
    • Bottles
    • Jars

For items that are recyclable but require special handling, please see the Specialty Items page.

Download the Recycling Poster

English

Español

ANSWERS ABOUT SERVICES

ANSWERS ABOUT SPECIALTY ITEMS

ANSWERS ABOUT TRASH

Yes, garbage in an overstuffed container will not loosen or fall into the truck when overturned. Compacting garbage too tightly into your container may also cause it to surpass its weight limit. Ordinary garbage produced by daily living will generally be within the container weight limitations.