Find the answers to some of our most commonly asked questions by selecting a category below.
If you’re unable to locate an answer, contact us and we’ll be happy to help.
Yes; Recology companies provide special services to residents who are physically unable to set their bins near the curb for collection. Please call your Recology company for assistance.
If extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or food and yard waste, Recology CleanScapes will try to collect materials on the first day that regular service resumes.
At that time, Recology CleanScapes will pick up extra materials equal to what would have been collected on the missed collection day(s) at no charge. Please check the homepage for current collection information during storms.
Recology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day. If your collection day falls on or after one of these three holidays, your collection will be one day later that week.
For example, if your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving. If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.
To temporarily stop service, call Customer Service at 206.767.3322. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.
Report a Missed Collection
To report a missed collection, please call 206.767.3322, send an email or use the Missed Collection Form. Please notify Recology CleanScapes within 24 hours of the missed collection. Recology operates during normal business days in the City of Burien so if your collection is missed and reported on a Friday, collection will occur the following Monday.
Please keep in mind:
Set Out Time
Residential materials must be set out by 7am on collection day. Apartments, Condos and Commercial materials must be set out by 5am on collection day.
If you find a tag on your materials titled “we’re sorry,” please correct the problem indicated. If you are a residential customer and would like us to return and collect the materials before your next collection day, there is a $7.09 return trip charge.
If you are uncertain of your collection day, login to your account to view your collection calendar, send us an email, or call 206.767.3322.
Did you know food scraps, uncoated food-soiled paper, and yard waste can be composted into a nutrient-rich soil amendment? Finished compost creates a valuable product used in parks and gardens. Approximately 30% of all material that ends up in the landfill could have been composted instead. When you keep food scraps, food-soiled paper and yard waste separate from your garbage, you extend the life of our landfills and conserve resources.
Food & yard waste collection is included with your residential garbage subscription at no additional cost! Food & yard waste is collected weekly on the same day as your garbage collection. To sign up for service, submit a Modify Service Form or call Recology CleanScapes at 206.767.3322.
Put these types of materials in your food and yard waste cart:
|DO NOT place these items in your food & yard waste cart:|
King County Backyard Food Composting Guide on composting food and yard waste in your own backyard.
Download the Food & Yard Waste Poster
Watch the Kitchen Composting 101 video below for tips.
Recology CleanScapes offers a curbside Special Item Recycling program for the
Learn more about Special Item Recycling.
Unwanted household hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233).
For comprehensive hazardous waste disposal information, call King County’s Local Hazardous Waste Management Program at 206-296-4692 or visit www.HazWasteHelp.org. Download the Small Business Hazardous Waste Disposal flyer.
Recology CleanScapes offers free curbside collection of button, alkaline, and rechargeable batteries for Burien single-family & multi-family residential customers.
Curbside Battery Collection
Put household batteries inside a tightly sealed plastic bag, and place on top of your closed recycling cart on collection day. Please place rechargeable batteries in a separate sealed plastic bag.
Apartment Battery Collection
Apartment and condominium owners must call or submit a Special Recycling Item Request to arrange for collection. Service must be requested by the bill payer on record. Please DO NOT set batteries next to carts or containers.
Property Managers: Establish a centrally located collection container at your property – a lobby, multi-use room, mail room or clubhouse – for residents to place their bagged batteries.
Please note: Motor vehicle/marine batteries are NOT accepted in your curbside recycling. Most battery retailers and auto repair shops accept auto batteries for recycling.
Residential customers may also drop off household batteries at The Recology Store Highline.
Recology CleanScapes offers free curbside collection of used cooking oil and kitchen grease for single-family and multi-family customers in Burien.
Schedule a Special Item Recycling Collection.
Apartment and condominium owners: collections must be requested by the bill payer on record. Please DO NOT set cooking oil/grease next to carts or containers.
Burien residential customers may also drop off used cooking oil at The Recology Store in Highline.
Unused medicines are accepted in the garbage, however there are better ways to dispose of them.
Medicines flushed down the toilet add unwanted contaminants to surface water bodies and marine habitats. Medicines put in your garbage could be found and accidentally consumed by children or pets, or resold illegally.
Drop Off: Controlled substances can be dropped off at Burien Police Station located at 14605 Ave SW during business hours. For additional drop-off centers, visit the Take Back Your Meds website or call 425-388-3199.
Please follow these instructions when disposing of oil-based paint cans:
Fluorescent lights contain small amounts of hazardous substances and must be recycled separately from all other recyclables. Please DO NOT put them inside your recycling cart.
We offer free curbside collection of compact fluorescent tubes and bulbs (CFLs) for single-family residential customers in Burien.
Single-family Residential Customers:
Burien residential customers may also drop off fluorescent tubes and CFL bulbs at The Recology Store in Highline.
Additionally, LightRecycle Washington is a program that allows individuals and businesses in Washington to recycle up to 10 mercury-containing lights per day for FREE. You can recycle straight and curved fluorescent tubes, compact fluorescent lamps (CFLs) and High Intensity Discharge Lights (HIDs) at authorized LightRecycle collection sites. Visit LightRecycle.org to find a collection site near you.
Putting loose sharps into the garbage is a health risk for solid waste workers. The best ways to dispose of sharps generated in the home is through a local pharmacy, a mail-in program, at your doctor’s office, or at a designated drop-off location.
King County information is available at King County Local Hazardous Waste Management Program website or by calling the King County Household Hazards line at 206-296-4692; or by emailing firstname.lastname@example.org.
If the options above are not available, syringes may be disposed of in the garbage if placed in puncture resistant container such as a number two (2) PET pop bottle, with a tight fitting or taped lid and labeled “SHARPS, DO NOT RECYCLE.”
Contact your local pharmacy and ask about their “sharps” collection services. Many Bartell Drugs stores offer sharps disposal containers and will dispose of sharps/needles for a fee. Contact your local Bartell Drugs store for more information.
Purchase a postage paid, mail-in container. For more information on where to purchase, search for “sharps mail in programs” on your computer, ask your doctor, or contact the following companies:
BioMedical Waste Solutions
GRP & Associates, Inc
Recology CleanScapes will collect empty, small, disposable, camping-style propane cylinders or cans when pick up is requested. Please schedule a Special Recycling Item Collection or call 206.767.3322 to request collection.
We do not accept large propane tanks. If you have refillable propane tanks for your barbeque, make sure to reuse them or drop them off at a certified take-back facility. You can find local facilities by searching online.
Unwanted household hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information download the King County Hazardous Waste Disposal Flyer or call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233). Please visit the Local Hazardous Waste Management Program.
View the Debris Boxes and Construction Services page to find container sizes, FAQs, and service brochures.
The maximum allowed weight is 14,000 lbs due to safety concerns. If the container weighs more than 14,000 lbs, the container will be off-loaded at the customer’s expense. Materials such as dirt, concrete, bricks or other heavy materials add tremendous bulk and weight to the container.
You can create a Recology CleanScapes online account to view electronic invoices, make electronic payments, and view your account information and pickup schedule. To create an online account, you will need your Recology CleanScapes customer account number and the phone number we have on file for your account. This information will be included with the Service Guide you receive in May. Please call customer service at 206.767.3322 if you need this information.
Once you have this information, follow these simple steps to set up your online account:
1. Navigate to Pay My Bill.
2. Select “Login: City of Burien customers.”
3. Register your account:
If you have not registered for a username and password, click on “Click here to register.” Fill in your information and at the bottom of the registration form, enter the phone number associated with your account. If you need to update the phone number, call 206.767.3322. When you have completed the form, click “Register.”
4. Check your email:
An email containing a link to confirm registration will be sent to your email address. Follow the instructions in the email to confirm your registration.
You can now return to the login page and use your newly registered username and password to login to your account.
Pay by e-Check or credit card online or by phone:
Call 206.767.3322 or visit our online payment center to pay with a check or with a credit/debit card. You will be asked to provide the following account information, which is indicated on your invoice: Recology CleanScapes customer number, invoice number, method of payment and payment amount. Your transaction will be securely processed.
Pay by automatic deduction:
Automatic payment makes paying your bill easy. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Your bill will be paid by automatic deduction from your bank account on the 20th of the month or the first business day following the 20th.
To sign up for this service, download and submit the request for automatic deduction payment form. Requests received by the 20th of the month will take effect on your next bill.
Pay by check:
Mail your check and invoice payment stub to:
P.O. Box 34260
Seattle, WA 98124-1260
Processing of payments mailed to any other address will be delayed. By sending a check as payment, you authorize Recology CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check. This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check. For further information about this check conversion process, please visit www.electronicpayments.org or call our Customer Service at 206.767.3322.
Additional Information About Your Account:
Past Due Accounts: An account is past due if payment is not posted by the end of the billing period. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment. There is a $10 container redelivery fee to resume service. In order to resume services on a delinquent account, all charges must be paid in full. You may be required to make a prepayment.
Returned Payments: If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $20.
Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.
Billing Disputes: If you have questions and/or disputes about your bill or service, please call Recology CleanScapes Customer Service at 206.767.3322 to speak with a representative.
Taxes and Surcharges: Your Recology CleanScapes bill includes all required taxes and surcharges.
Taxes on your garbage bill consist of:
Other Questions: For questions or comments about your service, please email us at email@example.com or call Customer Service at 206.767.3322.
Our Waste Zero Team is here for you! Visit our business services page to connect with a Waste Zero Specialist who will train your staff or tenants, provide signage and resources, and place containers for convenience.
View Bills Online
You will need your account number and the phone number on your account to register. This information is provided in the service guide you receive in December, or you can call Customer Service.
Click the Login button at the top of any page. You can use your Recology CleanScapes account to:
– View your invoices
– Pay your bill with a credit card, debit card or e-Check
– Access your collection calendar
If you do not already have an online account, you’ll need to create an account first.
Taxes on your garbage bill consist of:
Washington State Refuse Tax – 3.6%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.
City Utility Tax
Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.
King County Hazardous Waste Fee
This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.
You may sign up for service or change your container size by calling Customer Service at 206.767.3322 or by submitting the appropriate form:
Modify Service Levels Form
Open a New Account
If you can’t reduce, recycle!
If you have more materials to recycle than will fit in your cart, put them in a cardboard box (2′ x 2′ x 2′ or smaller) next to your cart.
The following materials are accepted in your recycling cart. All containers must be clean and empty.
For items that are recyclable but require special handling, please see the Specialty Items page.
Download the Recycling Poster
Yes, garbage in an overstuffed container will not loosen or fall into the truck when overturned. Compacting garbage too tightly into your container may also cause it to surpass its weight limit. Ordinary garbage produced by daily living will generally be within the container weight limitations.