To speed your enrollment, have your paper bill, banking and/or credit card information, and an email address available. You will be asked to create a User ID and password. All user IDs and passwords are CASE SENSITIVE. To set your password, you’ll be asked to use a combination of letters (lower and upper case) and numbers for security.

 

Watch the video to help you enroll, pay online, or set up automatic payments.

Yes. For your security, Recology automatically signs you out of a session if you are inactive for 20 minutes.

Your user ID and password are active immediately following enrollment.

Once you’ve logged in, click “My Profile” in the top navigation menu, and then click “My Accounts.” From there you will be able to add and manage accounts in this tab.

No. Once you’ve enrolled in Recology online billing, we will send you an email notification when a bill is available to be paid through the website.

When viewing the login screen, there is an option under the login button to “deactivate your profile.”  If you have trouble deactivating your account, you may contact customer service via the navigation menu at the top of the page.

Once logged in, click “My Payment Accounts” on the homepage. You can then edit your information within existing payment accounts, add a new account, or delete an account.

Once logged in, you may change your name, phone number, or email address, by visiting “My Profile” in the top navigation menu.

E-BillPay uses several methods to ensure that your information is secure:

• User ID and Password: Your user ID and password are unique identifiers that only you know. As long as you don’t share your user name and password with anyone, no one can view your bills or personal information.
• SSL: Recology uses SSL (secure socket layers), which ensures that your connection and information are secure from outside inspection.
• Encryption: Recology uses 128-bit encryption to make your information unreadable as it passes over the Internet.
• Automatic Sign Out: Recology automatically signs you out of a session if you are inactive for 20 minutes.

User ID: If you forget your user ID, please call our customer service department.

Password: If you forget your password, go to the Log-On page and click “Forgot password?” Enter your user ID and your password will be emailed to the email address you provided during enrollment.

Passwords may be changed from the initial login page prior to logging on by choosing “Forgot your User ID/Password?” If you are logged in to E-BillPay, you may choose “Profile,” and then “Change Password.”

Bank Accounts: Checking and Savings accounts

Credit Card Accounts: MasterCard, Visa, and American Express

Once logged in, you will see a summary of your current bills on the homepage. You can then click “View” to see the details of each bill, or you can simply click “Pay.” Select the amount you want to pay, the date you want payment to occur, the payment account from which to pay, and you’re done.

Once logged in, click “Payments,” and then choose “Add/View Recurring Payments.” Once a recurring payment is set up, payments will automatically be made from the account specified.

 

Watch the video to help set up automatic payments.

You can set up one recurring payment for each customer account you add to online bill pay.

For Payments Made From Bank Accounts:
Once logged in, you can initiate the online payment process by selecting a payment date. This is the date your payment process will begin.

For your convenience, Recology will alert you to the next available day you may make a payment, “Same Day” payments can only be made before 1pm Eastern Time on business days. If you try to schedule a payment for “today” but it is after 1pm Eastern Time or on a non-business day, Recology will alert you to schedule your payment for the next available business day.

E-BillPay will routinely credit your customer account on the business day following the payment date (see the chart below for a complete schedule).

Your payment may be withdrawn from your bank account on or after your payment date.

Please initiate payments to allow sufficient processing time before your payment due date.

For Payments Made From Credit Cards:
A credit card payment is a “real-time” transaction, meaning that the payment process will begin immediately after you enter your card number and click “submit.”

A credit card payment must be made on or before the due date shown on your bill.

A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your customer account on the following business day.

A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your customer account within two business days. Please initiate payments to allow sufficient processing time before your payment due date.

Timing of Bank Account Payments:

If you schedule your Bank Account payment for…	E-BillPay will credit your customer account on…
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	The following Monday
Saturday	N/A see note below
Sunday	N/A see note below

If you try to schedule a bank account payment after 1 pm Eastern Time or on a non- business day, E-BillPay will alert you to schedule your payment for the next available business day.

Timing of Credit Card Payments:

If you schedule your Bank Account payment for…	E-BillPay will credit your customer account on…
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	The following Monday
Saturday	The following Tuesday
Sunday	The following Tuesday

• Holidays (Based on the Federal Reserve calendar):
  New Year’s Day
• Birthday of Martin Luther King Jr.
• Washington’s Birthday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

You may confirm payments by logging in, and clicking on “Payments” in the main navigation bar, and then “View Payment History.”  You can view whether your payment is approved, scheduled, pending, or rejected.

Before the scheduled payment date, your history page will show the payment as “Scheduled.” When the scheduled payment is submitted to the payment processor your history page will show the payment as “Pending.” After the response is received, your history page will show the payment as “Approved” or “Rejected.”

Recology will display payment history for up to 6 months.

You can pay your balance in full at any time from your bank or credit card account.

You may not extend the payment due date.

Helpful Hint: Always schedule your payments to occur no later than your due date.

NOTE: Payment is due on the same date as paper bills.

You may cancel a payment as long as its Payment Status is “Scheduled.” Payments whose status is “Pending” or “Approved” cannot be cancelled.

Once logged in, click the “Payments” menu, then choose “Add/View Recurring Payments” and then “Edit” to change payment information. Click “Delete” to cancel all future automatic payments.