FAQ

HOW CAN WE HELP?

Find the answers to some of our most commonly asked questions by selecting a category below.

If you’re unable to locate an answer, contact us and we’ll be happy to help.

ANSWERS ABOUT CARTS & COLLECTION

Holiday Collection Schedule
Recology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day.  If your collection day falls on or after one of these three holidays, your collection will be one day later that week.

For example, if your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving.  If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.

Service Alerts and Weather Delays
If extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or compost, Recology CleanScapes will try to collect materials on the first day that regular service resumes.

At that time, Recology CleanScapes will pick up extra materials equal to what would have been collected on the missed collection day(s) at no charge. Please check the homepage for current collection information during storms.

To temporarily stop service, call Customer Service at 425.837.1234 or submit a Vacation Hold Form. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.

To report a missed collection, please call 425.837.1234, send us an email or use the Missed Collection Form. Please notify Recology CleanScapes within 24 hours of the missed collection. Recology operates during normal business days in the City of Issaquah so if your collection is missed and reported on a Friday, collection will occur the following Monday.

Please keep in mind:

Set Out Time
Residential materials must be set out by 7am on collection day. Apartments, Condos and Commercial materials must be set out by 5am on collection day.

Material Preparation
If you find a tag on your materials titled “we’re sorry,” please correct the problem indicated. If you are a residential customer and would like us to return and collect the materials before your next collection day, there is a $6.36 return trip charge.

Collection Calendar
If you are uncertain of your collection day, login to your account to view your collection calendar, send us an email, or call 425.837.1234.

Issaquah customers may select from several different garbage container sizes and save money by recycling and composting more.

View Issaquah rates.

Need a large container? Learn more about drop box services.

ANSWERS ABOUT COMPOSTING

Tips & Guidelines
Compostable material includes food scraps and yard waste. Compost collection is included with your garbage subscription at no additional cost. The handling and processing of compostable material is less resource-intensive than processing garbage and creates a valuable product to use in parks and gardens. Approximately 30% of all material that ends up in the landfill could be composted instead. When you keep food scraps, food-soiled paper and yard debris separate from your garbage, you extend the life of our landfills and conserve resources.

Your compost cart is collected weekly along with your garbage and recycling. To sign up for service call Recology CleanScapes at 425.837.1234.

Materials Collected

Put these types of materials in your compost cart:

Food scraps

      • Fruits, vegetables
      • Bread, pasta, grains
      • Eggshells, nutshells
      • Fish, meat, dairy
      • Shells, bones
      • Coffee grounds and filters
      • Tea bags

Food-soiled paper

      • Paper towels and napkins
      • Uncoated paper plates and cups
      • Uncoated paper take-out cartons
      • Pizza delivery boxes
      • Paper bags containing food scraps
      • Shredded paper
 

Yard debris

      • Grass clippings
      • Leaves, twigs
      • Weeds
      • Houseplants
      • Branches (under 4′ long, 4″ wide)

 

DO NOT place these items in your compost cart:
      • Glass
      • Animal or human waste
      • Pet litter
      • Diapers
      • Plastic
      • StyrofoamTM
      • Foil

    • Hazardous waste
      • Soil
      • Rocks
      • Stumps/limbs (over 4′ long, 4″ wide)
      • Lumber or fencing
      • Painted or treated wood
      • Metal

Download the Compost Poster

English

Español


Watch the Kitchen Composting 101 video below for tips
.

More videos from King County: Love Your Leftovers | Shop Smart | Store It Right

ANSWERS ABOUT DEBRIS BOX CONTAINERS

Use our online form to Request a Debris Box.

View the Debris Boxes and Construction Services page to find container sizes, FAQs, and service brochures.

The maximum allowed weight is 14,000 lbs due to safety concerns.  If the container weighs more than 14,000 lbs, the container will be off-loaded at the customer’s expense.  Materials such as dirt, concrete, bricks or other heavy materials add tremendous bulk and weight to the container.

ANSWERS ABOUT FOOD & YARD WASTE

ANSWERS ABOUT FOOD SCRAPS & YARD DEBRIS

ANSWERS ABOUT HAZARDOUS WASTE

Curbside Collection
Recology CleanScapes offers a curbside Special Item Recycling program for the following household hazardous waste items:

  • Fluorescent tubes & bulbs
  • Household batteries
  • Used motor oil
  • Used cooking oil

Please contact customer service or visit the Special Item Recycling page to request a pickup.

Drop Off
All other hazardous waste can be dropped off at King County Hazardous Waste Drop-Off Centers. For more information call the King County Hazardous Waste Hotline 206-296-4692 or 1-888-TOXIC-ED (869-4233).

For comprehensive hazardous waste disposal information, call King County’s Local Hazardous Waste Management Program at 206-296-4692 or visit www.HazWasteHelp.org.

Download the Small Business Hazardous Waste Disposal flyer.

 

Recology CleanScapes provides free on-call collection of fluorescent tubes and bulbs (CFLs) for residential customers. You must call our customer service team to arrange a pick-up of these materials. For commercial, apartment and condominium service must be requested by the bill payer on record.

Fluorescent lights contain small amounts of hazardous substances and must be recycled separately from all other recyclables. Please DO NOT put them inside your recycling cart.

Please follow these instructions to recycle fluorescent tubes and bulbs:

  • Schedule a Special Item Recycling Collection:
    Bothell
    Burien
    Carnation
    Des Moines
    Issaquah
    Maple Valley
    SeaTac
    Shoreline
  • Wrap tubes in several layers of newspaper, secure with tape.
  • Put bulbs in plastic bag tied closed (or Ziploc® style bag).
  • Set bulbs on top of recycle cart (not inside).
  • Place well-wrapped tubes next to your recycling cart. Tubes longer than 4 feet will not be collected.
  • Limit: 2 tubes/bulbs per collection, 10 tubes/bulbs per year.

Drop off
Customers may also drop off tubes and bulbs at the nearest Recology Store:

LightCycle
Additionally, LightRecycle Washington is a program that allows individuals and businesses in Washington to recycle up to 10 mercury-containing lights per day for FREE. You can recycle straight and curved fluorescent tubes, compact fluorescent lamps (CFLs) and High Intensity Discharge Lights (HIDs) at authorized LightRecycle collection sites. Visit LightRecycle.org to find a collection site near you.

SharpsPutting loose sharps into the garbage is a health risk for solid waste workers.  The best ways to dispose of sharps generated in the home is through a local pharmacy, a mail-in program, at your doctor’s office, or at a designated drop-off location.

If the options above are not available, syringes may be disposed of in the garbage if placed in puncture resistant container such as a number two (2) PET pop bottle, with a tight fitting or taped lid and labeled “SHARPS, DO NOT RECYCLE.”  King County information is available at King County Local Hazardous Waste Management Program website or by calling the King County Household Hazards line at 206-296-4692; or by emailing haz.waste@kingcounty.gov.

Contact your local pharmacy and ask about their “sharps” collection services.  Many Bartell Drugs stores offer sharps disposal containers and will dispose of sharps/needles for a fee.  Contact your local Bartell Drugs store for more information.

Purchase a postage paid, mail-in container.  For more information on where to purchase, search for “sharps mail in programs” on your computer, ask your doctor, or contact the following companies:

BioMedical Waste Solutions
www.biomedicalwastesolutions.com
1-877-974-1300

GRP & Associates, Inc
www.sharpsdisposal.com
1-800-207-0976

Medasend
www.medasend.com
1-800-200-3581

Source: King County Local Hazardous Waste Management Program

BatteriesRecology CleanScapes offers free curbside collection of button, alkaline, and rechargeable batteries for single-family & multi-family residential customers.

Single-family Residential Customers:
Please follow the instructions below to recycle household batteries:

  • Put button and alkaline batteries in a sealed plastic bag and place on top of your recycling cart (not inside).
  • Put rechargeable batteries in a separate sealed plastic bag and place on top of your recycling cart (not inside).
  • Motor vehicle batteries are not accepted for curbside collection. Most battery retailers and auto repair shops accept auto batteries for recycling.

Issaquah residential customers may also drop off household batteries at The Recology Store.

Apartment and Condominium Customers:
Apartment and condominium customers must call or submit a Special Item Recycling Request Form to arrange for a collection. Service must be requested by the bill payer on record. Please DO NOT set batteries next to carts or containers.

MedicationsUnused medicines are not prohibited from the garbage; however there are better ways to dispose of them.

Medicines flushed down the toilet add unwanted contaminants to surface water bodies and marine habitats. Medicines put in your garbage could be found and accidentally consumed by children or pets, or resold illegally.

Visit the Take Back Your Meds for locations of drop-off centers.

PaintPlease follow these instructions when disposing of latex paint cans:

  • Metal cans or plastic buckets containing latex paint must be dried out and then put in the garbage. Cans or buckets containing wet paint are NOT allowed in the garbage.
  • To dry out small amounts of latex paint (less than 1-inch), leave the lid off for several days until the contents are dry.
  • To dry out larger amounts of latex paint or to dry it quickly, mix 50/50 with kitty litter or a commercial paint hardener such as “Waste Away.” Allow the mixture to dry in the can.
  • Put dried out paint cans in your garbage with the lid off so drivers can see that the can contains only dried paint.

Please follow these instructions when disposing of oil-based paint cans:

Motor Oil

Place empty, small, disposable, camping-style propane cylinders or cans on top of your recycling cart. Residential customers may also drop off empty camping-style cylinders at The Recology Store Issaquah.

We do not accept propane tanks. If you have refillable propane tanks for your barbeque, make sure to reuse them or drop them off at a certified take-back facility. You can find local facilities by searching online.

Single-family Residential Customers:
Recology CleanScapes provides free curbside collection of motor oil for single-family residential customers.

Please fill out a Special Item Recycling Collection Form below to let us know you’d like a pick-up:

Bothell
Burien
Carnation
Des Moines
Issaquah
Maple Valley
SeaTac
Shoreline


Motor oil must be:

  • Free from contaminants.
  • Sealed in a leak-free, clear plastic jug with screw-top lid.
  • Labeled with name and address.
  • Placed next to recycle cart on your collection day.
  • Limited to 3 gallons per collection.

For businesses and apartment customers, or to dispose of quantities greater than 3 gallons, please see Hazardous Waste Drop-off Centers.

Hazardous waste items are NOT allowed in the garbage. For information on disposing hazardous wastes from your business, please visit the King County Hazardous Waste website. Small businesses can find additional information on the flyer below.

Download the Small Business Hazardous Waste Disposal flyer.

ANSWERS ABOUT MY ACCOUNT

View Bills Online
You will need your account number and the phone number on your account to register. This information is provided in the service guide you receive in December, or you can call customer service.

Login
Click the login button at the top of any page. You can use your Recology CleanScapes account to:

  • View your invoices
  • Pay your bill with a credit card, debit card or e-Check
  • Access your collection calendar

If you do not already have an online account, you’ll need to create an account first by using the New Account Form:

Bothell
Burien
Carnation
Des Moines
Issaquah
Maple Valley
SeaTac
Shoreline

Create Account
You can create a Recology CleanScapes online account to view electronic invoices, make electronic payments, and view your account information and pickup schedule. To create an online account, you will need your Recology CleanScapes customer account number and the phone number Recology CleanScapes has on file for your account. Please call Recology CleanScapes customer service at 425.837.1234 if you need this information.

Once you have this information, follow these simple steps to set up your online account:

1. Click “Login” at the top of this page.

2. Select “Login: All other Recology CleanScapes customers”.

3. Register your account:
If you have not registered for a username and password, click on “Click here to register.” Fill in your information and at the bottom of the registration form, enter the phone number associated with your account. If you need to update the phone number, call 425.837.1234. When you have completed the form, click “Register.”

4. Check your email:
An email containing a link to confirm registration will be sent to your email address. Follow the instructions in the email to confirm your registration.

5. Login:
You can now return to the login page and use your newly registered username and password to login to your account.

Issaquah residents are billed are on a quarterly basis in February, May, August and November. Commercial bills are issued monthly.

Payment Options:

Pay by e-Check or credit card online or by phone:

Call 425.270.5211 or visit our online payment center to pay with a check or with a credit/debit card. You will be asked to provide the following account information, which is indicated on your invoice: Recology CleanScapes customer number, invoice number, method of payment and payment amount. Your transaction will be securely processed.

Pay by automatic deduction:

Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.

To sign up for this service, download and submit the request for automatic deduction payment form. Requests received by the 20th of the month will take effect on your next bill.

Pay by check:

Mail your check and invoice payment stub to:
Recology CleanScapes
P.O. Box 34260
Seattle, WA 98124-1260

Processing of payments mailed to any other address will be delayed. By sending a check as payment, you authorize Recology CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check. This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check. For further information about this check conversion process, please visit www.electronicpayments.org or call our Customer Service at 425.837.1234.

Billing Options

    • You can receive your bill through regular mail or you can sign up for paperless billing.
    • If you sign up for paperless billing, you will be notified via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using an e-Check or credit card.
    • Paperless billing subscribers receive a $0.50 credit on each bill.
    • To sign up for paperless billing, download and submit the request for paperless billing form.

Additional Information About Your Account:

Past Due Accounts: An account is past due if payment is not posted by the end of the billing period. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment. There is a $10 container redelivery fee to resume service. In order to resume services on a delinquent account, all charges must be paid in full. You may be required to make a prepayment.

Returned Payments:  If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $20.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes: If you have questions and/or disputes about your bill or service, please call Customer Service at 425.837.1234 to speak with a representative.

Taxes and Surcharges: Your bill includes all required taxes and surcharges.

Other Questions: For questions or comments about your service, please email us at issaquah@recology.com or call Customer Service at 425.837.1234.

You may sign up for service or change your container size by calling Customer Service at 425.837.1234 or by submitting the appropriate form:

Modify Service Form
Open a New Account

Taxes on your garbage bill consist of:

Washington State Refuse Tax – 3.6%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.

Issaquah City Utility Tax – 6%
Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.

King County Hazardous Waste Fee

  • $1.46/mo for small volume generators (≤ 0.48 cu. yards – cart or can)
  • $12.01/mo for medium volume generators (0.48 to < 10 cu. yds – dumpster)
  • $46.15/mo for large volume generators (≥ 10 cu. yds – roll-off container)

This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

ANSWERS ABOUT ORGANICS

ANSWERS ABOUT PROPERTY MANAGEMENT

ANSWERS ABOUT RECYCLING

If you can’t reduce, recycle!
If you have more materials to recycle than will fit in your cart, put them in a cardboard box (3′ x 3′ x 3′ or smaller) next to your cart.

The following materials are accepted in your recycling cart. All containers must be clean and empty.

Recyclable Materials List

Paper:
    • Cardboard
    • Office paper, including windowed envelopes, color paper, file folders and post-it notes
    • Mail, magazines, mixed paper
    • Newspaper
    • Paper bags
    • Paper cups
    • Phone books & paperback books
    • Shredded paper
    • Wrapping paper (non-metalic)
    • Paper cartons
    • Juice boxes, Tetra Paks & aseptic containers
    • Milk and soy milk cartons
    • Paper or frozen food boxes
Plastic:
    • Bottles (all colors and numbers)
    • Food containers and trays
    • Clear or colored plastic milk jugs
    • Dairy tubs
    • Pill bottles (no prescription vials)
    • Plastic cups
    • Lids (3 inches or wider)
    • Plastic plant pots
    • Plastic buckets
    • Plastic bags (shopping, newspaper and dry-cleaning bags when bagged together)
    • PVC pipe (white only)
    • Household rigid plastic items such as furniture, and laundry baskets

Metal:
    • Aluminum cans
    • Aluminum foil & pie tins (clean)
    • Tin cans
    • Ferrous scrap metal
    • Other scrap metals (less than 2’ x 2’ x 2’)

Glass:
    • Bottles
    • Jars

For items that are recyclable but require special handling, please see the Specialty Item Recycling page.

Download the Recycling Poster

English

 

ANSWERS ABOUT SERVICES

ANSWERS ABOUT SPECIALTY ITEMS

Recology CleanScapes provides free curbside collection of small appliances for customers in Issaquah. Please fill out a Special Item Recycling Form to let us know you’d like a pick-up.

Small Appliances:

  • Must be 2’x2’x2’ or smaller and less than 35 lbs.
  • Placed on top of blue recycling cart on your collection day

Large Appliances: For larger items, call Recology CleanScapes Customer Service to schedule a pick-up. Fees may apply.

Electronic waste, or E-Waste, includes computers, monitors, and televisions are not allowed in the garbage because they contain toxic materials that can be hazardous to human health and the environment.

Drop-off Options:
Computers, laptops and televisions can be taken to E-Cycle Washington drop-off locations where they are collected for reuse or recycling at no charge. Call 1.800.RECYCLE or visit the E-Cycle Washington website for e-waste disposal locations and information.

The Take It Back Network also provides information on how to dispose of all unwanted electronics.

The Recology Store Issaquah accepts e-waste for reuse and recycling. Items dropped off at the store are collected by Electronic Recyclers International. ERI is both R2 and e-Steward certified and responsibly recycles or refurbishes all e-waste received. ERI also performs data destruction in accordance with Department of Defense and National Institute of Standard and Technology protocol to ensure 100 percent data destruction.

Bulky Item Collection
Recology CleanScapes offers on-call removal of large items, such as furniture or appliances, for a fee.

To request a pick-up, please submit a Bulky Item Request Form or call 425.837.1234.

To locate a drop-off location visit King County’s “What Do I Do With?” page.

Recology CleanScapes will collect natural, undecorated, unflocked Christmas trees in lengths up to 4 feet. Customers who already subscribe to compost collection can put their trees out for pickup on their regular compost collection day.

Households customers in our Issaquah service area who do not already subscribe to compost services can still have a properly prepared tree collected as compost during the first two full weeks of the new year for no charge. Contact customer service at 425.837.1234 or at Issaquah@recology.com to schedule a tree collection.

Flocked trees are not accepted in compost collection. The flocking can often contain non-compostable materials including adhesives, flame retardant, or additives to make the flocking glitter and shine. Flocked trees are considered garbage, and are not accepted at tree recycling facilities.

Recology CleanScapes will collect all dry and clean clothing and household textile items (sheets, towels, table cloths, etc.) placed in clear, tied plastic bags and set next to your recycling cart. Please sumbit a Special Item Recycling Request Form or call customer service at 425.837.1234 to request a pickup. If your items are reusable, consider donating them to a local charity instead.

Issaquah residential customers may also drop off textiles at The Recology Store Issaquah.

Expanded Polystyrene, or EPS, blocks such as those that protect new appliances and electronic equipment, or used as picnic coolers should be tied in clear or white plastic bags and left curbside for collection. Please submit a Special Item Recycling Request Form or call Customer Service at 425.837.1234 to schedule the collection.

Styrofoam peanuts should still be placed in a plastic bag and in your garbage cart OR bagged and dropped off at The Recology Store Issaquah for recycling.

Call Customer Service to request collection of clean wood at 425.837.1234.

Shredded paper can be disposed of in your green compost cart (loose or bagged in a paper bag).

ANSWERS ABOUT TRASH