We’ve launched a new automated pay-by-phone system to make your experience smoother. When you call, you can:

  • Pay bills securely at any time
  • Check balances
  • Prepay for your services

How It Works:
Just call our regular customer service number: 530.533.5868. Our friendly automated system will guide you through options.

You can also reach our pay-by-phone system directly at any time by calling: 512.649.2023

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Still Have Questions?

  1. Why did you add this new system?
    Our goal is to make it easier for you to get help, anytime. The new system will provide 24/7 access for payments and account balance, and help reduce wait times for everyone.
  2. Will I still be able to talk to a live person?
    Yes! During normal business hours, you can reach a local customer service representative by calling 530.533.5868 or messaging us at www.recology.com/recology-butte-colusa/chico/contact/.
  3. What if I press the wrong button?
    Don’t worry — the system will repeat the options or automatically transfer you to a representative after three unsuccessful attempts. You’ll never get stuck.
  4. Is my information secure?
    Absolutely. Payments and account details are processed through our secure system, following industry-standard security practices.
  5. Will this replace customer service staff?
    No. Local agents are still available to help you with complex issues, unique requests, or if you just prefer to speak with someone.
  6. What happens if I call after hours?
    The automated system will always be available. If you need to speak to a live person, you can call back during business hours.