COVID-19 Update: Customer Service

IN PERSON BILL PAY TEMPORARILY SUSPENDED

In-person bill pay at our Customer Service Center in San Jose is temporarily closed to the public as a precautionary safety measure for our employees.  Please direct urgent bill pay questions to our normal Customer Service outlets.

Customer Service phone call wait times may be longer than usual. Our phone lines will be open Monday – Friday from 7:30am to 4:30pm.  Urgent service-related issues should be directed to our ‘Contact Us’ form available online here.

BILL PAY

Payments can be made online through our website at recologysouthbay.com or by phone. For Cupertino residents, call 408.418.5288.  San Jose residents, call 408.418.5289.

We appreciate your patience and flexibility during this difficult time.