Pick up times may vary from week to week depending on driver schedules, traffic, and route changes. Some customers in commercial areas receive collection at night, therefore it’s important to put your garbage and recycling out the night before your service day so the driver does not miss your bins.
No, city ordinance requires that trash/recycle/compost is serviced a minimum of once per week for all accounts.
Recology drivers use discretion when collecting extra materials. Any material that does not fit inside your three collection containers is subject to additional charges for collection. We recommend contacting our Customer Service team at customerservice@recologySF.com to notify us when you have extras so that we may tell the driver in advance. Maximum collection of extra […]
Cart cleaning services are available at an extra charge. We recommend that customers power wash containers if possible, or search for local options for cleaning services. We are unable to exchange bins unless they are beyond repair or broken.
Recology collection services will continue uninterrupted on all observed holidays EXCEPT for New Year’s Day and Christmas Day.
Service Alerts and Weather Delays If extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or food scraps and yard debris, Recology will try to collect materials on the first day that regular service resumes. At that time, Recology will pick up extra materials equal to what would have […]
To temporarily stop service, call Customer Service at 206.381.6980 or submit a Vacation Hold Form. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.
To report a missed collection, please call 206.381.6980, send us an email, or use the Missed Collection Form. Please notify us within 24 hours of the missed collection. Recology operates during normal business days in the City of Mercer Island so if your collection is missed and reported on a Friday, collection will occur the following […]
View the collection calendar.
Yes, Recology provides special services to residents who are physically unable to set their bins near the curb for collection. Please call us at 831.636.7500 or 831.604.1715 for assistance.