Why didn’t my driver empty my cart?
Has your side of the street been serviced? If not, then the driver is probably still in the neighborhood and hasn’t arrived on your street yet. If your driver has serviced your neighbor’s carts, check for a few things that may have prevented the driver from servicing yours:
- Did you set your cart out by 6am? This is when Recology drivers start working in residential areas.
- Did your driver leave you a note indicating contamination? Incorrect materials in your cart can affect your collection and need to be removed before a driver can service them.
Recology is happy to send a driver back to empty your cart! Contact us.