How do I report a missed collection?
To report a missed collection, please call 206.762.4900, send us an email, or use the Missed Collection Form. Please notify Recology CleanScapes within 24 hours of the missed collection. Recology operates during normal business days in the City of Des Moines, so if your collection is missed and reported on a Friday, collection will occur the following Monday.
Please keep in mind:
Set Out Time
Residential materials must be set out by 7am on collection day. Apartments, Condos and Commercial materials must be set out by 5am on collection day.
If you find a tag on your materials titled “we’re sorry,” please correct the problem indicated. If you are a residential customer and would like us to return and collect the materials before your next collection day, there is a $7.11 return trip charge.
If you are uncertain of your collection day, login to your account to view your collection calendar, send us an email, or call 206.762.4900.