Service Updates due to Inclement Weather
Due to the severe weather conditions in Des Moines, collection services will be delayed by one day.
Typical Day of Service
New Collection Day- Week of February 11-16
|Tuesday 2.12||Wednesday 2.13|
|Wednesday 2.13||Thursday 2.14|
|Thursday 2.14||Friday 2.15|
|Friday 2.15||Saturday 2.16|
Please place bins out by 7 AM for collection. If you are a customer who was not collected last week and has excess material, please see the FAQ “What should I do with extra material?” below for tips.
Why haven’t I been collected yet?
This strong winter storm has created widespread unsafe road conditions impacting solid waste collection services. Our highest priority is safety – of the communities we serve and our drivers. Garbage collection is in the top 5 most dangerous occupations, behind firefighters and police officers. When activating collection, we must consider the size of the collection vehicles (averaging over 50,000 lbs.), strenuous physical labor, and proximity to on-coming traffic – all create high risk that is exacerbated in snow and ice. You may see postal workers delivering mail, while garbage collections are not yet being completed. Rest assured that as soon as it is safe to do so, we will be out to collect.
What’s your plan?
We have activated our inclement weather plan and our operations team is closely monitoring weather conditions. We are preparing for various storm scenarios. We will be posting updated collection information and service schedules on our website and social media channels, so please check back periodically. Our customer service team will also be aware of any updates in real time. We understand this is an inconvenience and greatly value and recognize your reliance on our service – we will do our best to collect you as quickly, safely and effectively as possible.
What am I supposed to do with extra material?
Here are some tips to storing extra material:
- Fill current bin to capacity
- Place extra bags next to current garbage bin
- Store in personal extra container labeled “garbage”
- Store waste in storage containers, unwanted cardboard boxes, etc.
Will my account be credited if I was not serviced?
No credit is given for postponed collection due to weather conditions, but the equivalent volume of the missed week’s collection plus the current week’s material will be collected at no additional cost.
Questions? Email firstname.lastname@example.org or call 206.762.4900.