Customer Service

Customer Service phone call wait times may be longer than usual. Our phone lines will be open Monday – Friday from 6am to 6pm, but closed 11:30am – 12:30pm.  In-person bill pay at our Customer Service Center in San Francisco is temporarily closed to the public as a precautionary safety measure for our employees.  Please direct bill pay questions to our normal Customer Service outlets via phone call or email.

Urgent service-related issues should be directed to or


In an effort to manage the high call volume due to impacts from COVID-19, please complete this form below if you wish to temporarily suspend your commercial collection service through April 7, as directed by the San Francisco Shelter in Place directive.

Please be advised:
Service will resume after Local Health Department Shelter in Place directives have been lifted. If you would like to permanently close your account, please call us at 415.330.1300.