COVID-19 Update: Customer Service & Buy Back Center

In light of the disruption caused by COVID-19, our Customer Service office and Buy Back Center located at 935 Terra Bella Avenue are temporarily closed to the public to ensure the safety of our employees.  Residents can still drop off recycling during normal hours Monday through Friday 8am – 4pm, and Saturday 9am – 4pm.

Customer Service Requests

Customers may contact us via phone at 650.967.3034 or send an email to You may experience longer than average hold times with the Recology customer service phone line.