COVID-19 Update: Customer Service
Please be advised: In light of the disruption caused by COVID-19 our office lobby and Buy Back Center will be closed until further notice. Garbage, organics, and recycling collection will proceed as normal. Please call our Customer Service phone line if you need assistance.
Our in-person Customer Service office is closed to the public. In following local and statewide public health instructions, we encourage customers to pay their bills using online bill pay, pay by phone, or by mailing in bills. However, if you are unable to mail or submit payments online, our offices have a drop box available for customers who wish to make use of this option. Locations are:
Recology Vacaville Office
1 Town Square Place
Vacaville, CA (payment box is located in front of the sliding glass doors)
Recology Environmental Solutions
235 N. First Street
Please contact our Customer Service team with questions about bill payment.
Office Phone: (530) 756-4646
Phone Hours: 7am – 4pm