COVID 19: Service Advisory

As a precautionary measure to protect our employees and the public, Recology San Mateo County has decided to temporarily close our local office to all walk-in customers. Effective March 30, we will also suspend the Bulky Item Collection Program. Customer Service Representatives will reach out to customers currently scheduled for a bulky item pick up, and add those customers to a priority list to be rescheduled as the program is reinstated.

Should you wish to make a bill payment, please note the following convenient payment methods that are also available to you:

PAY ONLINE: Recology.com

  • Select Pay My Bill (in the upper right-hand corner of the page)
  • Please make sure to choose RECOLOGY SAN MATEO COUNTY

PHONE PAYMENT: Dial (650) 620-1001 to pay by credit card. Please have your account number ready before making the call.

DROP PAYMENT IN MAIL SLOT
Drop payments, preferably in an envelope, through the mail slot at our front door. As a courtesy, Customer Service Representative will contact customers within 1-2 business days to verify that the payment has been applied to your account.

We sincerely apologize for any inconvenience and will reopen our office to walk-in customers as soon as deemed practicable.  If you have questions or need to schedule services, you may contact our office through the following options:

Customer Service Department: Monday – Friday, 8am – 5pm (650) 595-3900

EmailCarts@Recology.com

“Contact us” Online FormRecology.com

Providing reliable and consistent collection service to our customers and the Member Agencies of the South Bayside Waste Management Authority (SBWMA) is key to maintaining public health and safety.

Recology is committed to providing our collection services and supporting the Member Agencies and appreciate your patience and understanding at this time.