ANSWERS ABOUT CARTS & COLLECTION

Yes; Recology companies provide special services to residents who are physically unable to set their bins near the curb for collection. Please call your Recology company for assistance.

Holiday Collection Schedule

Recology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day. If your collection day falls on or after one of these three holidays, your collection will be one day later that week.

For example, if your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving. If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.

Service Alerts and Weather Delays

If extreme weather conditions make it unsafe for our trucks to pick up your garbage, recycling, or food scraps and yard debris, Recology CleanScapes will try to collect materials on the first day that regular service resumes.

At that time, Recology CleanScapes will pick up extra materials equal to what would have been collected on the missed collection day(s) at no charge. Please check the homepage for current collection information during storms.

To temporarily stop service, call Customer Service at 206.763.4444. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day. The first week of vacation hold service is free, but you are charged $1/week for every week after

You may also submit your request using the Service Request Form.

Report a Missed Collection
To report a missed collection, please call 206.763.4444, send an email or use the Service Request Form. Please notify us within 24 hours of the missed collection. Recology operates during normal business days in the City of Shoreline so if your collection is missed and reported on a Friday, collection will occur the following Monday.

Please keep in mind:

Set Out Time
Residential materials must be set out by 7am on collection day. Apartments, Condos and Commercial materials must be set out by 5am on collection day.

Material Preparation
If you find a tag on your materials titled “we’re sorry,” please correct the problem indicated. If you are a residential customer and would like us to return and collect the materials before your next collection day, there is a $8.71 return trip charge.

Collection Calendar
If you are uncertain of your collection day you can look it up on the “My Collection Calendar” page, by logging in to your account, or calling us at 206.763.4444.

Shoreline customers may select from several different garbage container sizes and save money by recycling and composting more.

View Shoreline rates.

Need a large container? Learn more about drop box services.

ANSWERS ABOUT COMPOSTING

ANSWERS ABOUT FOOD & YARD WASTE

ANSWERS ABOUT FOOD SCRAPS & YARD DEBRIS

Tips & Guidelines

Food Scraps & Yard Debris service is now included in residential garbage service! These scraps and debris create a valuable product to use in parks and gardens and help keep this material out of the landfill. When you keep food scraps, food-soiled paper and yard debris separate from your garbage you extend the life of our landfill and conserve resources.

Your Food Scraps & Yard Debris cart is collected every week on your garbage collection day. Login to your account to learn more about your collection schedule.

Questions?  Call Recology CleanScapes at 206.763.4444.

Materials Collected

Put these types of materials in your food scraps and yard debris cart:

      • Food scraps
      • Fruits, vegetables
      • Bread, pasta, grains
      • Eggshells, nutshells
      • Fish, meat, dairy
      • Coffee grounds and filters
      • Tea bags
      • Food soiled paper
      • Paper towel & napkins
      • Paper plates & cups
      • Paper take-out cartons
      • Greasy delivery pizza boxes
      • Paper bags containing food scraps
      • Yard debris
      • Grass, leaves, & twigs
      • Weeds
      • Houseplants
      • Branches (under 4′ long, 4″ wide)
DO NOT place these items in your food scraps and yard debris cart:
      • Plastic
      • Coated paper plates and cups
      • Milk or juice cartons
      • StyrofoamTM
      • Metal
      • Foil
      • Glass
      • Animal or human waste
    • Pet litter
    • Diapers
    • Hazardous waste
      • Soil
      • Rocks
      • Stumps/limbs (over 4′ long, 4″ wide)
      • Lumber or fencing
      • Painted or treated wood
  • Do not put plastic, glass, metal, or recalled food in the Food Scraps & Yard Debris container.

  • King County Yard Waste Tips on keeping containers clean, collecting food scraps in the kitchen and information about the financial and environmental benefits of composting.
  • King County Backyard Food Composting Guide on composting food and yard waste in your own backyard.

  • To make food scrap composting easier, call 206.801.2455 to reserve a free sample of compostable bags that are available for pick-up at Shoreline City Hall.

Download the Food Scraps & Yard Debris Poster


English


Watch the Kitchen Composting 101 video below for tips
.

More videos from King County: Love Your Leftovers | Shop Smart | Store It Right

ANSWERS ABOUT HAZARDOUS WASTE

BatteriesAll batteries must be taken to specified drop-off locations or returned to retailers, depending on battery type. Lead acid, rechargable, and button batteries contain toxic materials and are particularly hazardous to human and environmental health. For more information, visit www.hazwastehelp.org.

Batteries that must be taken to a drop-off center:

  • Alkaline – These are the common brand name batteries such as Duracell or Energizer
  • Lithium Ion (Li-ion) – Rechargeable batteries for laptops, cell phones, and MP3 players
  • Nickel Cadmium (NiCd) – Rechargeable batteries for portable electronics and power tools
  • Nickel Metal Hydride (NiMH) – Common brand name rechargeable batteries
  • Zinc-Air and Silver Oxide batteries – Button type batteries found in watches, calculators, and hearing aids

Batteries that are not accepted at drop-off centers:

  • Lead-Acid – Car batteries; these must be taken to auto parts/repair stores
  • Shoreline residential customers may also drop off household batteries at The Recology Store Shoreline.

Drop-Off Centers in Shoreline:

  • Bartell Drugs – Photo Center, 18420 Aurora Ave N
  • Walgreens – Photo Center, 14510 Aurora Ave N, 17524 Aurora Ave N, 17518 15th Ave NE
  • City Hall lobby – 17500 Midvale Ave N
  • Shoreline Police Station – 1206 N 185th St

Although you can put cooking oil and grease in the garbage, you now have another choice. Support the renewable bio-fuel movement by recycling your kitchen oil at Central Market Shoreline!

15505 Westminster Way N
Shoreline, WA 98133
206.363.9226

MedicationsLarge amounts of powerful medicines go unused or expire and the way we dispose of them makes a difference for our waters and our environment. For years, the advice was to flush our drugs or mix them with kitty litter and throw them in the garbage. Flushing drugs sends them directly into our waters, harming the environment.  Drugs thrown in the garbage are available for others to take and use, and can still get into the environment.  Returning medicines to a take-back program is the only environmentally sound method for disposing of unused medicines. (Source: takebackyourmeds.com)

Visit the Take Back Your Meds for locations of drop-off centers.

ANSWERS ABOUT LARGE DEBRIS BOX CONTAINERS

Use our online form to Request a Debris Box.

View the Debris Boxes and Construction Services page to find container sizes, FAQs, and service brochures.

The maximum allowed weight is 14,000 lbs due to safety concerns. If the container weighs more than 14,000 lbs, the container will be off-loaded at the customer’s expense. Materials such as dirt, concrete, bricks or other heavy materials add tremendous bulk and weight to the container.

ANSWERS ABOUT MY ACCOUNT

Our Waste Zero Team is here for you!  Visit our business services page to connect with a Waste Zero Specialist who will train your staff or tenants, provide signage and resources, and place containers for convenience.

View Bills Online
You will need your account number and the phone number on your account to register. This information is provided in the service guide you receive in December, or you can call Customer Service.

Login
Click the Login button at the top of any page. You can use your Recology CleanScapes account to:

– View your invoices
– Pay your bill with a credit card, debit card or e-Check
– Access your collection calendar

If you do not already have an online account, you’ll need to create an account first.

Taxes on your garbage bill consist of:

Washington State Refuse Tax – 3.6%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.

City Utility Tax

  • Bothell – 5%
  • Burien – 6%
  • Carnation – 8%
  • Des Moines – 18%
  • Issaquah – 6%
  • Maple Valley – NA
  • SeaTac – NA
  • Seattle – NA
  • Shoreline – 6.552%

Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.

King County Hazardous Waste Fee

  • $1.46/mo for small volume generators (≤ 0.48 cu. yards – cart or can)
  • $12.01/mo for medium volume generators (0.48 to < 10 cu. yds – dumpster)
  • $46.15/mo for large volume generators (≥ 10 cu. yds – roll-off container)

This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

Create Account
If you have not yet registered a username and password with Recology CleanScapes, you will need to do so to place online orders, view electronic invoices or make electronic payments. Registration only takes a moment. Follow these simple steps:

1. Locate your account number:
Your account number can be found on your Recology CleanScapes invoice. If you do not have an invoice handy, call customer service at 206.763.4444 to determine your account number.

2. Click “Login” at the top of this page:
Use your username and password to login to your Recology CleanScapes account. If you do not have a username and password follow the instructions below.

3. Register your account:
If you have not registered for a username and password, click on “sign up now if you have not registered before.” At the bottom of the registration form you will need to enter either an invoice number or the phone number we have on file. If you need to update the phone number, call 206.763.4444. When you have completed the form, click “submit.”

4. Check your email:
A confirmation email will be sent to your email. Open this email and click on the hyperlink to confirm your registration.

5. Login:
You can now return to the login page and use your newly registered username and password to login to your account.

Payment Options include:

RESIDENTIAL CUSTOMERS ARE BILLED EVERY THREE MONTHS.

    • Pay by e-Check.
    • Pay by credit card.
    • Pay by automatic deduction from your checking or savings account.
    • Pay by check.

Pay by e-Check or credit card online or by phone:

Call 206.254.9944 or visit our online payment center to pay with a check or with a credit/debit card. Credit or debit card payments are subject to a transaction fee of $3.50. Payments made by e-check are not subject to a fee. You will be asked to provide the following account information: Recology CleanScapes account number, invoice number, method of payment and payment amount. Your transaction will be securely processed.

Pay by automatic deduction:

Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.

To sign up for this service, download and submit the request for automatic payment form and fax or mail the completed form as indicated on the form. Requests received by the 20th of the month will take effect on your next bill.

Pay by check:

Mail your check and invoice payment stub to:
Recology CleanScapes
P.O. Box 34260
Seattle, WA 98124-1260

Processing of payments mailed to any other address will be delayed.  By sending a check as payment, you authorize Recology CleanScapes to use information on your check to make a one-time electronic debit from your account at the financial institution on your check.  This electronic debit for the amount of your check may be withdrawn from your account as early as the same day we receive your check.  For further information about this check conversion process, please visit www.electronicpayments.org or call Customer Service at 206.743.4444.

Billing Options

    • You can receive your bill through regular mail or you can sign up for “e-Billing.”
    • If you sign up for “e-Billing,” you will receive notification via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using e-Check or credit card.
    • To sign up for e-Billing, download and submit the request for e-Billing form.

Additional Information About Your Account:

Past Due Accounts: An account is past due if payment is not posted by the end of the billing period. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment and you may be required to pay a cart/container redelivery fee to resume service. In order to restart ended services on a delinquent account, all charges must be paid in full, and you may be required to make a prepayment in order to resume service.

Returned Payments:  If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $25.00.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies Recology CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes:  If you have questions and/or disputes about your bill or service, please call Customer Service at 206.763.4444 to speak with a representative.

Billing, Taxes, and Surcharges: Your bill includes all required taxes and surcharges.

Other Questions: For questions or comments about your service, please email us at shoreline@recology.com or call our Customer Service center at 206.763.4444.

If you live in the Shoreline area, Recology CleanScapes is your one-stop shop for garbage, recycling, and food scraps & yard debris service.

You may sign up for service or change your container size by calling Customer Service at 206.763.4444 or by submitting the appropriate online form below. Existing customers can use this form to change service levels to better fit their needs.

Modify Service Levels Form
Open a New Account

View the residential rates page to see the cart sizes and rates that we offer.

We will process your request and begin your new service within two (2) business days.

Cart Delivery
Your new cart(s) will be delivered the next collection day following your order or the week after, depending on when your request was made.

Cart Removal
If you are changing service levels and your change requires a Recology CleanScapes cart to be removed, set the cart(s) out on your next collection day. The cart(s) will be removed after your materials are collected.

If you have questions please call us at 206.763.4444.

ANSWERS ABOUT ORGANICS

ANSWERS ABOUT RECYCLING

If you can’t reduce, recycle!
If you have more materials than will fit, place additional recyclables in clearly labeled sturdy bins or boxes next to the recycling cart.

The materials listed below are accepted in your recycling cart or bin in Shoreline. All containers must be clean and empty.

Recyclable Materials List

Paper:
    • Cardboard
    • Office paper, including windowed envelopes, color paper, file folders and post-it notes
    • Mail, magazines, mixed paper
    • Newspaper
    • Paper bags
    • Paper cups
    • Phone books & paperback books
    • Shredded paper
    • Wrapping paper (non-metalic)
    • Paper cartons
    • Juice boxes, Tetra Paks & aseptic containers
    • Milk and soy milk cartons
    • Paper or frozen food boxes
Plastic:
    • Bottles (all colors and numbers)
    • Food containers and trays
    • Clear or colored plastic milk jugs
    • Dairy tubs
    • Pill bottles (no prescription vials)
    • Plastic cups
    • Lids (3 inches or wider)
    • Plastic plant pots
    • Plastic buckets
    • Plastic bags (shopping, newspaper and dry-cleaning bags when bagged together)
    • PVC pipe (white only)
    • Household rigid plastic items such as furniture, and laundry baskets

Metal:
    • Aluminum cans
    • Aluminum foil & pie tins (clean)
    • Tin cans
    • Ferrous scrap metal
    • Other scrap metals (less than 2’ x 2’ x 2’)

Glass:
    • Bottles
    • Jars

For items that are recyclable but require special handling, please see the Specialty Items page.

Download the Recycling Poster


English

Spanish
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Chinese / 汉语
Vietnamese / tiếng Việt
Korean / 한국어
Tigrinya / ትግርኛ
Amharic / አማርኛ
Tagalog

ANSWERS ABOUT SERVICES

ANSWERS ABOUT SPECIALTY ITEMS

ANSWERS ABOUT TRASH

Yes, garbage in an overstuffed container will not loosen or fall into the truck when overturned. Compacting garbage too tightly into your container may also cause it to surpass its weight limit. Ordinary garbage produced by daily living will generally be within the container weight limitations.