ANSWERS ABOUT CARTS & COLLECTION

Yes; Recology companies provide special services to residents who are physically unable to set their bins near the curb for collection. Please call your Recology company for assistance.

Holiday Collection Schedule

Recology CleanScapes operates regularly on all holidays except for Thanksgiving Day, Christmas Day, and New Year’s Day. If your collection day falls on or after one of these three holidays, your collection will be one day later that week.

For example, if your regularly scheduled collection day falls on Thanksgiving Day, Recology CleanScapes will collect your material on Friday, the day after Thanksgiving. If your regularly scheduled collection day is Friday, your materials will be collected on Saturday.

To temporarily stop service, call Customer Service at 206.250.7500. You will not be billed for stopped collections if the request is made at least one week prior to the affected collection day.

Residential Customers:
Visit Seattle Public Utilities Website or call 206.684.3000 to:

  • Sign Up for Service
  • Add or Change Service Level
  • View Rates
  • Report a Missed Collection
  • Manage Your Account and Pay Bills

Commercial Customers
Call 206.250.7500 to report missed collections.

Residents:
View guides here.

Businesses:
View guides here.

 

Residential Collection Calendars
Visit Seattle Public Utilities Website to view your collection calendar.

Commercial Collection Calendars
Login or register online to access your collection calendar.

Seattle customers may select from several different garbage container sizes.

Need a large container? Learn more about drop box services. 

ANSWERS ABOUT COMPOSTING

ANSWERS ABOUT FOOD & YARD WASTE

ANSWERS ABOUT FOOD SCRAPS & YARD DEBRIS

ANSWERS ABOUT HAZARDOUS WASTE

Please visit the City of Seattle’s Where Does it Go?

Visit the City of Seattle’s Where Does it Go page.

MedicationsUnused medicines are not prohibited from the garbage; however there are better ways to dispose of them.

Medicines flushed down the toilet add unwanted contaminants to surface water bodies and marine habitats. Medicines put in your garbage could be found and accidentally consumed by children or pets, or resold illegally.

Visit the Take Back Your Meds for locations of drop-off centers.

ANSWERS ABOUT LARGE DEBRIS BOX CONTAINERS

Use our online form to Request a Debris Box.

View the Debris Boxes and Construction Services page to find container sizes, FAQs, and service brochures.

The maximum allowed weight is 14,000 lbs due to safety concerns. If the container weighs more than 14,000 lbs, the container will be off-loaded at the customer’s expense. Materials such as dirt, concrete, bricks or other heavy materials add tremendous bulk and weight to the container.

ANSWERS ABOUT MY ACCOUNT

Our Waste Zero Team is here for you!  Visit our business services page to connect with a Waste Zero Specialist who will train your staff or tenants, provide signage and resources, and place containers for convenience.

Residential Account Information:
Visit Seattle Public Utilities Website or call 206.684.3000 to:

  • Sign Up for Service
  • Add or Change Service Level
  • View Rates
  • Report a Missed Collection
  • Manage Your Account and Pay Bills

Commercial Account Information:
Login or register online to:

  • Access your collection calendar.
  • View your invoices.
  • Order Clear Alley bags.
  • Pay your bill with a credit card, debit card or e-Check.

Taxes on your garbage bill consist of:

Washington State Refuse Tax – 3.6%
These funds are used to provide financial assistance to local governments for repair and maintenance of public works projects.

City Utility Tax

  • Bothell – 5%
  • Burien – 6%
  • Carnation – 8%
  • Des Moines – 18%
  • Issaquah – 6%
  • Maple Valley – NA
  • SeaTac – NA
  • Seattle – NA
  • Shoreline – 6.552%

Utility tax revenue provides basic City services such as police protection, parks and street maintenance, human services, jail and environmental services.

King County Hazardous Waste Fee

  • $1.46/mo for small volume generators (≤ 0.48 cu. yards – cart or can)
  • $12.01/mo for medium volume generators (0.48 to < 10 cu. yds – dumpster)
  • $46.15/mo for large volume generators (≥ 10 cu. yds – roll-off container)

This monthly fee is collected by the Local Hazardous Waste Management Program in King County to fund the Hazardous Wastemobile and the Hazardous Waste Collection facilities at transfer stations throughout the county. You can learn more at hazwastehelp.org.

Seattle Commercial Customers Account Information

Residential customers may visit Seattle Public Utilities or call 206.684.3000.

If you have not yet registered a username and password with Recology CleanScapes, you will need to do so to place online orders, view electronic invoices or make electronic payments. Registration only takes a moment. Follow these simple steps:

1. Locate your account number:
Your account number can be found on your Recology CleanScapes invoice. If you do not have an invoice handy, call customer service at 206.250.7500 to determine your account number.

2. Click “Login” at the top of this page:
Use your username and password to login to your Recology CleanScapes account. If you do not have a username and password follow the instructions below.

3. Register your account:
If you have not registered for a username and password, click on “sign up now if you have not registered before.” At the bottom of the registration form you will need to enter either an invoice number or the phone number we have on file. If you need to update the phone number, call 206.250.7500. When you have completed the form, click “submit.”

4. Check your email:
A confirmation email will be sent to your email. Open the email and click on the hyperlink to confirm your registration.

5. Login:
You can now return to the login page and use your newly registered username and password to login to your account. To place a new bag order, select the “Order Items” tab.

Effective April 1, 2014 garbage rates in Seattle increased 1.4% for both residential and commercial customers. Commercial rates for regular collections depend on the type and size of container, pick-up frequency, and whether the material is compacted. More information is available at seattle.gov.

Payment Options

    • Pay by e-Check or credit/debit card
    • Pay by check
    • Pay by automatic deduction

Pay by e-Check or credit card online or by phone:

Call 206.254.9950 or visit our online payment center to pay with a check or with a credit/debit card. Visa, MasterCard, and Discovery Card are accepted. Credit or debit card payments are subject to a transaction fee of 2.9%. Payments made by e check are not subject to a fee. Whether paying online or by phone, you will be asked to provide the following account information: Recology CleanScapes account number, invoice number, method of payment and payment amount.

Pay by check:

Mail your check and invoice payment stub to:

Recology CleanScapes, Inc.
P.O. Box 34260
Seattle, WA 98124-1260

Pay by automatic deduction:

Automatic payment makes paying your bill easy. By enrolling in this service, your bill will be paid automatically from your checking account. Each billing period you will receive your bill via regular mail or, if you receive e-Billing, you will receive an email notification that your bill is ready to be viewed (see Billing Options, below). Ten days after your invoice or email notification is sent, your bill will be paid by automatic deduction from your bank account.

To sign up for this service, download and submit the request for automatic payment form and fax or mail the completed form as indicated on the form. Requests received by the 20th of the month will take effect on your next bill.

Billing Options

    • You can receive your bill through regular mail or you can sign up for “e-Billing.”
    • If you sign up for “e-Billing,” you will receive notification via email that your invoice is ready for payment. The email will contain a link to your Recology CleanScapes account where you can view your bill and pay online using e-Check or credit card.
    • To sign up for e-Billing, download and submit the request for paperless billing form.

Additional Information About Your Account

Past Due Accounts:  An account is past due if payment is not posted by the due date on the invoice. Payments received on weekends and holidays will be posted on the next business day. A 1% finance charge per month will be applied to any past due amount. Failure to pay invoices by the specified due date can result in the suspension or cancellation of services and the submission of your account to an external collection agency. Recology CleanScapes reserves the right to remove containers if service is suspended for non-payment and you may be required to pay a cart/container redelivery fee to resume service. In order to restart ended services on a delinquent account, all charges must be paid in full, and you may be required to make a prepayment in order to resume service.

Returned Payments:  If a payment is rejected due to incorrect information or insufficient funds, you will be charged a returned payment fee of $25.00.

Property Owners: Property owners and tenants are both equally responsible for timely notification of changes in occupancy and/or property ownership. The property owner is ultimately responsible for these charges unless he or she notifies CleanScapes of a change in occupancy within ten (10) days of a tenant’s move-out date.

Billing Disputes:  If you have questions and/or disputes about your bill or service, please call Customer Service at 206.250.7500 to speak with a representative.

Billing, Taxes, and Surcharges: Your bill includes all required taxes and surcharges.

Other Questions: For questions or comments about your service, please email us at seattle@recology.com or call our Customer Service center at 206.250.7500.

Residential Customers:
Visit Seattle Public Utilities Website or call 206.684.3000 to:

  • Sign Up for Service
  • Add or Change Service Level
  • View Rates
  • Report a Missed Collection
  • Manage Your Account and Pay Bills

Commercial Customers:
Call 206.250.7500 or submit the following online forms:

Modify Service Levels Form
Open a New Account

ANSWERS ABOUT ORGANICS

ANSWERS ABOUT RECYCLING

ANSWERS ABOUT SERVICES

ANSWERS ABOUT SPECIALTY ITEMS

ANSWERS ABOUT TRASH

Yes, garbage in an overstuffed container will not loosen or fall into the truck when overturned. Compacting garbage too tightly into your container may also cause it to surpass its weight limit. Ordinary garbage produced by daily living will generally be within the container weight limitations.