E-BillPay Frequently Asked Questions
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What can customers do using E-BillPay?
Is E-BillPay a free service?
Can I access E-BillPay from outside the U.S.?
How do I enroll in E-BillPay to pay my bill online?
If the session times out before I am done with enrollment do I have to start all over?
When will my new User ID and password be activated?
How do I enroll additional customer accounts?
How do I enroll additional payment accounts?
When can I start making payments?
Will I continue to receive a paper bill in the mail?
How do I cancel my E-BillPay enrollment?
How do I change my bank and/or credit card account information?
How do I change my name, phone number, or email address?
How is my personal and financial information kept safe?
What if I forget my User ID or Password?
Are all computers safe to use?
How do I change my password?
What types of payment source are accepted?
How do I make a single, independent payment?
How do I set up a regularly scheduled, automatic payment?
Can I setup more than one automatic payment?
When will my payment be processed?
How can I confirm if my payment has been processed?
How do I know which payments I've scheduled or completed?
Can I pay my balance in full or extend the payment due date?
Can I cancel a scheduled payment?
What if I want to change or cancel my automatic, recurring payment arrangement?
What happens to scheduled payments If I delete a customer account from my enrollment?
What happens to scheduled payments if I cancel my enrollment?
What happens to scheduled payments if I delete the bank or credit card account that was used to set up the payment?
What happens if I set up a payment and do not have sufficient funds in my bank account?
What happens if I set up a credit card payment and the limit on my credit card account has been exceeded?
What happens if my E-BillPay payment is not processed on time or correctly?
What happens if I am setting up a payment and the session times out before I finish?
Will I receive any E-mail notifications?
How may I contact E-BillPay via the Web or email?
What software do I need to use E-BillPay?
Can I download my bills into Quicken or MS Money?